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Delivering Truth At Scale

5. Button is not responding?

on April 6, 2020 No comments

1) “I pressed the button to start tracking but nothing happened on the ParceLive E-Ink display”

The first thing you should do is to check on the Portal to see if the device has started tracking. If the device has no malfunction it will start sending pings/data as soon as the button has been pressed regardless of the screen appearance. If the display still hasn’t changed that could mean that the device works fine but the screen is broken. In this case the end user should return the tracker back to Hanhaa themselves since there will be no return address showing on the device’s screen after pressing the button again for return. In this scenario please follow the steps in Question 9. 

2) “I pressed the button to end the tracking but nothing happened”

If the display shows an address, you can return it via the postal system. If the device is just showing a bar code then please wait 4 hours and try again. When the device has ceased tracking you should see the letter “R” in the top right of the screen.  If the problem still occurs after 4 hours and there is no return address displayed on the screen please follow the instructions in Question 9. 

Stephen hartnett5. Button is not responding?