Hanhaa Blog

Delivering Truth At Scale

12. How do I declare the ParceLive device in my shipment/cargo, if needed?

on April 6, 2020 No comments

You only need to declare the ParceLive devices if there are more than two in one shipment. If this is the case, you will need to create a Proforma invoice for the ParceLive trackers, with a technical description in the language of the country the shipment is destined for. You will also need to attach a UN3481 label (size 12×11 cm) onto the shipment along with a Lithium Safety document attached.

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Stephen hartnett12. How do I declare the ParceLive device in my shipment/cargo, if needed?

11. Does ParceLive classify as Dangerous Goods/HAZMAT?

on April 6, 2020 No comments

Each Hanhaa ParceLive tracker contains a lithium ion battery which weighs 12g with Watt-hour rating 7.0 Wh. 

According to Section 4.2 UN3481 (Lithium ion Batteries contained in equipment) of the IATA Dangerous Goods regulations, it can contain up to 5kg of net quantity of lithium ion cells or batteries per package on passenger aircraft, or 35kg on cargo aircraft.

According to the Packing Instruction 967 Section II of the IATA Dangerous Goods regulations, it allows a maximum of 20 Watt-hours per cell or 100 Watt-hours per battery, and no lithium battery marking (UN3481 label) if there are two of fewer ParceLive devices in each consignment where each package contains no more than four cells or two batteries installed in equipment. 

We also have approvals for the use of ParceLive on multiple airlines. Please click on the link below to see the approved airlines.

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Stephen hartnett11. Does ParceLive classify as Dangerous Goods/HAZMAT?

10. What happens if I forget to press the button before placing it in the post?

on April 6, 2020 No comments

If you forget to press the button on the tracker to activate the return mode, the tracker will still show the return address on the E-Ink display, which means you can simply put it into a postbox and the device will still return to us via Freepost. Please note there will be consequences if you forget to press the button before sending back to us such as:

1. There could be a delay in the return process which means this could potentially affect your capacity of devices which in turn, can affect future order requests. The device can go into “Replacement” mode. (What is replacement mode? See Question 23)

2. Can affect the network charges, the device in return mode only sends pings every 3 hours, however, if you forget to press the button and it’s still tracking, depending on the profile you’ve chosen the device can send pings every 5 minutes which will affect your network costs.

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Stephen hartnett10. What happens if I forget to press the button before placing it in the post?

9. What happens if postal systems in particular countries do not support free returns of the ParceLive trackers?

on April 6, 2020 No comments

1. The sender/consigner needs to provide the address for the pick up, contact name, contact number, email address. Date and time available for pick up by the carrier, the number of shipments and the number of trackers in each of them. Hanhaa will make the UPS booking on behalf of the customer. 

2. If they have no dangerous goods certified on-site, they need to pack a maximum of 2 trackers per shipment. As such they will need to let us know the number of shipments UPS will be collecting on site. 

3. If they do have a dangerous goods certified person on site, they can pack more than 2 devices per shipment but will need to attach a UN3481 label (size 11x12cm)on the shipment. 

4. After receiving all the info from the sender/consigner, we’ll need up to 1 working day to make the booking with UPS or its equivalent. 

5. Hanhaa will send the sender/consignor the waybill label, the commercial invoice, the packing list and the dangerous goods documents except the UN3481 label by email. The sender/consignor will need to print out all the paperwork and attach them to the shipment. The sender/consignor is responsible for any loss or abandonment of the shipment should any paperwork be not attached. The customer will pay for the return solution.

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Stephen hartnett9. What happens if postal systems in particular countries do not support free returns of the ParceLive trackers?

8. In which countries can I return the ParceLive tracker for free?

on April 6, 2020 No comments

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Kenya, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA

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Stephen hartnett8. In which countries can I return the ParceLive tracker for free?