The woman behind the desk at the post office was confused. “Would you like to add tracking to your parcel?” she asked. “No thank you, my parcel is going to track itself” the customer replied.
At that moment the post office worker must have thought that the customer was either somewhat insane or involved in some kind of wizardry. Of course, he was neither of these, but the parcel that he had just passed across the counter had a Parcelive device inside it. This meant that from the minute the parcel was dropped off and entered into the postal system the customer knew more about that parcel than the carrier would. From this moment the customer held the power, the power to tell the delivery company what they had done before they knew they had done it.
“Would you like to add tracking to this shipment? ”
-“No thanks, its going to track itself”
What happens when this scenario is played out at scale? When the general public has more insight into the routes, timings and condition of parcels across networks and countries than the carriers do. During reverse logistics trials, that is the time at which Parcelive devices are returned in the mail to Hanhaa after use, a unique insight has been gained into the workings of the postal network. Data has been captured on the routes that companies are taking, where distribution centres are and where parcels are likely to be held up, as well as the likely delivery route taken to their return destination leading to an accurate prediction of arrival time.
The key here is to be ahead of the game. Gaining back the knowledge. Gaining back the power. Companies using Parcelive are sure to be in the know about exactly what is happening across their network. Therefore when questions arise with shipments, they will already have the answer. In the present this information will lead to an enhanced customer experience and more effective customer service through complete transparency. In the future it will lead to increased efficiency and ability across the supply chain as companies can view where items are being held up, where patterns are occurring in relation to damaged goods, and the data to solve these issues saving time and money.
Interested in ensuring that your remain in control? To offer live parcel tracking as a service to your customers
Hanhaa enables an Internet of Things framework that solves a real world pain while remaining accessible to anyone and everyone. Our role is to remove the technology from the conversation and just deliver the answers our customers are looking for.
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