Due to the length of this delivery route, it’s imperative that the shipper knows exactly what’s happening with their shipment, wherever it may be in the world. Shipments travelling through well monitored and busy shipping routes tend to come across customs checks or face some other form of port clearance. Through the application of ParceLive, the Hanhaa channel partner that is shipping via the Suez Canal can now see what’s really happening and trending within their delivery network. Customer service can be dramatically improved by enabling shippers and logistics suppliers to identify where delays and issues occur and report-back to customers in real-time. The ParceLive tracker enables the user to act quickly when shipping disputes arise rather than waiting for the problem to escalate and for further hold ups to take place due to poor supply chain visibility.
The same benefits of implementing ParceLive remain the same for shipments travelling via the Panama Canal. In this scenario, the channel partner is transporting a similar shipment from New Orleans, United States to Manta, Ecuador. The most efficient route passes through the Panama Canal into the Pacific Ocean.